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In addition, the ability to work in a high-pressure environment, a good understanding of basic computer skills and the ability to learn how to use proprietary software quickly are also highly beneficial. What makes a good Customer Support Specialist?Ī good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills. They are also responsible for conducting surveys on the products or services and communicating customer feedback. What are the duties and responsibilities of a Customer Support Specialist?Ī Customer Support Specialist’s responsibilities include introducing relevant and essential information to new customers, providing quality service promptly and developing and maintaining a vast knowledge of the products/services being offered.
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.